Privacy Policy

Last modified: 17/06/2026

1. Introduction

This Privacy Policy describes how Synergen Technologies, S.L. ("we", "our", or "us"), domiciled at Gran Via de les Corts Catalanes 672, 08010, Barcelona, Spain, collects, uses, and protects your personal data when you visit our website (synergen.eu) or interact with its features.
We are committed to protecting your privacy in compliance with the General Data Protection Regulation (GDPR) and other applicable data protection laws.

2. What Data We Collect

We collect two types of data:

a. Personal Data (Provided by You Voluntarily)
We only collect personal data when you voluntarily submit it through our forms. This may include:

• Name
• Email address
• Phone number
• Company name
• Additional information submitted through our forms

You provide this information when scheduling a call, demo, or subscribing to our newsletter via our forms.

b. Usage and Technical Data (Collected Automatically)
When you visit our site, we may collect minimal, anonymized technical data for analytics purposes, including:

• Device and browser type and version (non-identifiable)
• Pages visited and time spent
• Referrers (if available)
• Language preference (stored in cookies or localStorage)
• IP address
• Timestamps

This data is collected using Umami Analytics, which is fully cookieless, does not collect personal data, and stores only aggregated usage information on servers located in the EU. Apollo is also used to collect this data, which is fully cookieless and does not collect personal data.

3. How We Collect Your Data

We collect data in the following ways:

• Contact Form: When you submit your information through the contact form (powered by Netlify Forms).
• Demo Scheduling: When you schedule a Google Meet call through the Google Calendar modal.
• Newsletter Form: When you submit your email through the newsletter subscription form (powered by Netlify Forms).
• YouTube Video Embeds: When you view embedded YouTube content, which may set cookies or collect usage data.
• Analytics Tracking: Via Umami Analytics and Apollo (ISO 27001 and SOC 2 certified, and GDPR compliant), which do not use cookies or store personal data.
• Language Preference Cookies: We may store a language preference in a cookie or local storage to improve your browsing experience.

4. Legal Basis for Processing

We process your personal data on the following legal grounds, as permitted by GDPR:

• Consent: When you submit your contact information or schedule a demo, you consent to us using that data to respond to your inquiry.
• Legitimate Interests: We process minimal, anonymized usage data to understand website performance and improve our services. This processing does not involve personal data and does not require cookies.
• Compliance with Legal Obligations: Where necessary to meet regulatory requirements.

5. How We Use Your Data

We do not sell, rent, or trade your personal information. Your data is used only for the following purposes:

• Respond to your contact requests and schedule meetings
• Respond to your newsletter subscription
• Improve site performance and user experience
• Remember your language preference
• Monitor aggregated website traffic and performance (via cookieless analytics)

6. Data Sharing

We do not sell or share your personal data for marketing purposes. We use the following third-party services:

• Netlify - for website hosting and contact and newsletter form processing (U.S.-based servers)
• Umami Analytics - for anonymous, aggregated website analytics (EU-based servers)
• Apollo - for aggregated website analytics (ISO 27001 and SOC 2 certified, GDPR compliant)
• Google Calendar / Meet - for demo scheduling (may involve your name/email)
• YouTube - to display video content; may collect engagement metrics

These providers may process your data under their own privacy terms and are required to meet applicable privacy standards.

7. Cookies & Tracking

We use cookies and similar technologies for:

• Analytics - via Umami Analytics and Apollo, which does not rely on cookies or store any personal data. For this reason, analytics are always enabled and do not require cookie consent.
• Language selection - to store your language preference
• YouTube embeds - which may set tracking cookies
• Google Calendar embeds - which may set tracking cookies

You will be shown a cookie banner upon your first visit, allowing you to:

• Accept or decline non-essential cookies
• Review and adjust cookie settings at any time

For more detail, see our separate Cookie Policy.

8. International Transfers

Some of our service providers (e.g., Netlify and Apollo) may store your data on servers located outside the European Union, particularly in the United States. We ensure that appropriate safeguards are in place for such transfers (e.g., Standard Contractual Clauses).

9. Your Rights

As a data subject under GDPR, you have the right to:

• Access your data
• Request correction or deletion
• Object to processing or request restriction
• Withdraw consent at any time
• File a complaint with a data protection authority

To exercise any of these rights, contact us at contact@synergen.eu.

10. Data Retention

We retain personal data only as long as necessary for the purpose it was collected, unless a longer period is required by law or internal policies.

11. Changes to This Privacy Policy

We may update this policy from time to time. Updates will be posted on this page with a revised "Last modified" date.

12. Contact Us

If you have any questions about this Privacy Policy or how we handle your data, please contact:
Synergen Technologies, S.L.
Email: contact@synergen.eu